Repairable cosmetic or mechanical defects do not qualify your items for return. Before we accept any return there must be at least one service trip to diagnose and repair your appliance. Repairs are done on-site in your home or at the location of the appliance by the manufacturer, or a repair agency appointed by the manufacturer.
BigCentric does not repair or refurbish any product. Contact your product's manufacturer directly to schedule an on-site service call. Within the manufacturer's warranty period, this service has no cost.
If you discover any cosmetic damage, missing parts, missing items, or incorrect items, contact us immediately!
If you discover cosmetic damage such as scratches, dents, scuffs; missing handles, shelves, manuals, or other parts; missing or incorrect appliances, you must report to our store within 48 hours of delivery or pickup.
Cosmetic damage to field replaceable items such as handles, doors, grates, toe kicks, etc. does not qualify your item for return. The damaged or missing items will be replaced by the manufacturer.
Please be sure to thoroughly inspect all of your merchandise as soon as possible after delivery, preferably at the time of delivery. Damage, shortage, or incorrect item claims cannot be accepted beyond 48 hours from the time of delivery or pickup.
Note that this does not apply to defects discovered after the appliance is installed and used, or cosmetic defects discovered beyond 48 hours from the time of delivery/pickup. In that case, contact the manufacturer
We understand that having a problem with your appliance can be frustrating. You rely on your appliances every day, it's inconvenient to be without one for any length of time.
We recommend working directly with the manufacturer of your appliance to get service scheduled and resolve your issue as soon as possible. We don't recommend calling the store -- adding an extra middleman makes the process slower, and you have knowledge of your own schedule and availability while we do not.
Contact telephone numbers for the most popular brands we carry are listed below for your convenience:
(Information is provided as a courtesy only. Mfg. contact telephone numbers and web sites subject to change without notice, and are the responsibility of the manufacturer. Information listed here does not imply or guarantee warranty coverage for any particular issue. Warranty information is provided by the manufacturer in the package with every product sold, and additional contact and warranty information may be found in your product's owner's manual.)