BigCentric.com Appliances - NECO Rebate Help Information

Important NECO Rebate Information
Submissions Under Business Name, PO Boxes Prohibited
NECO Rebate Payment Information
Apply For Your NECO Rebate Online: Step-by-Step
Checking The Status Of Your NECO Rebate: Step-by-Step
If You Have a Problem

Important NECO Rebate Information

NECO is the most common rebate provider for products sold at our store.

NECO rebates cover a wide variety of brands; They are not restricted to a single brand. However, most individual NECO rebate programs are brand specific.

NECO rebate applications must be submitted online. Applications by mail are not accepted.

Applications under a business name, using a post office box, or using a business related email address are not accepted.

Important: Take pictures of the serial number labels on your products for your records -- not the serial number labels on the boxes. If there is an issue with your NECO rebate application, you may be required to provide proof of your product serial numbers. This is especially important if you will not have access to your appliances in the future, e.g. if they are in a rental property or property you have sold.

Submissions Under Business Name, PO Boxes Prohibited

Important:

NECO rebates apply to individual consumers only. The conditions of all NECO rebate programs specifically prohibit applications under a business name, or to a post office box, and exclude builders, contractors, apartment owners, and commercial purchases.

All NECO rebate applications must be made under a personal name, with personal contact information. Do not under any circumstances submit a rebate under a business name. A business name must not appear anywhere on your invoice or application. Your rebate application will be rejected by the rebate processor without recourse.

Do not under any circumstances provide a PO box address during any part of the rebate application process. Your rebate application will be rejected by the rebate processor without recourse.

Furthermore, our customers have experienced rebate rejections when using email addresses that appear to belong to a business. Use a personal email address for your NECO rebate application only. Do not use your work email address. In particular, do not use any email address containing the terms "construction," "contracting," "builders," "LLC," "realty," "realtor," or any other terms that may be interpereted to imply any commercial interest in your purchase. If you do not have a personal email address, we advise creating one at any of the numerous free email providers: Gmail, Hotmail, Yahoo, etc.

These policies are not under the control of BigCentric and cannot be modified or waived in any way. If your rebate application is denied for this reason BigCentric cannot offer any recourse or reimbursement.

NECO Rebate Payment Information

Your NECO rebate can be paid to you either via a physical prepaid Visa card, delivered to you by mail, or a virtual card delivered to you electronically. You will choose your preferred method of payment during the rebate application process. If you decide to accept a physical card, it is imperative that you enter the correct mailing address information, and utilize a mailing address that you have access to and where your mail is checked regularly.

BigCentric is absolutely not responsible for lost, missing, or misdirected mail in any capacity whatsoever. Reminder: BigCentric is not your rebate provider, rebates are not processed or paid by BigCentric. For payment related questions including lost or missing payments, you must contact the rebate provider directly. Contact information is located on your rebate form, or you can click here for NECO rebate contact information.

Apply For Your NECO Rebate Online: Step-by-Step

You will require the following to complete this rebate:

A copy of your sales invoice in electronic form. You may use a .pdf supplied to you by our store, use your scanner to create a digital copy, or take a picture of your paper invoice or even take a picture of your screen with your smart phone.
The serial numbers from each eligible appliance. For information on locating your serial numbers, click here.
A valid personal email address that you have access to and check regularly. NECO rebates cannot be completed without an email address. Do not use a fake address, since there is email correspondence required with the rebate provider before your payment will be sent. Do not use a business email address, as there is a significant risk that your rebate application will be denied if NECO suspects your purchase was made by a builder, contractor, or commercial interest.

If you do not have these materials, STOP and obtain them. You will not be able to complete this rebate application without the materials above.

If you are missing your product serial numbers because your product has not yet been delivered, submit your rebate anyway. There is an option to tell the rebate processor that your products are still back ordered. In this case, you must still supply your product serial numbers after your product(s) become available. However, your initial rebate application must be made before the deadline.

This rebate application must be submitted online. The web address is located on your rebate form. For your reference, the web address for this rebate is:

necoonlinerebates.com

(This link will open in a new window.)

Navigate to the web address listed on your rebate form. The landing page will appear as shown below.

When you are ready to begin your rebate, click on "Start your claim."

The next screen is a listing of the materials you will require for your rebate. All of the items listed except for your product serial numbers can be found on your sales invoice. For help understanding your sales invoice, click here.

When you are ready to move on, click "Continue."

This screen requires you to attach an electronic copy of your sales invoice to the rebate provider.

Click the button marked "upload." You will receive a file selection dialog box. The appearance of this box will vary depending on your device and operating system, and may not look exactly like the image below:

Select the file containing either an image or picture of your invoice, or .pdf document containing your invoice provided to you by your store. NECO will accept any legible picture of your invoice in a variety of common file formats; Most of our customers simply take a picture of their paper invoice with a smart phone.

After you have selected the file containing your invoice, ensure that it appears in the preview box as marked and is legible (1). Then click "Continue" (2).

The next screen requires you to enter the retailer from which you purchased your appliances, your purchase date, and invoice number. All of this information can be found on your invoice.

Your dealer information is found at the top left corner of your invoice. Do not enter any dealer other than BigCentric if you purchased your appliances from us; Entering the incorrect dealer will result in rejection of your rebate application.

If you purchased your appliances from BigCentric, simply enter our ZIP code, 19809 into the first box. A list will appear showing BigCentric as the only eligible dealer.

Move on to the purchase date box next. Enter your purchase date, as printed on your invoice in the upper right corner. Do not enter your delivery date or quote date. The purchase date you enter must match what is printed on your invoice or your rebate application will be rejected.

When you click on this box, a calendar will appear which will help you select your purchase date.

Move on to the invoice number box next. Type in your invoice number exactly as it is printed in the upper right corner of your invoice.

Double check your entry of your invoice number before you proceed. Your invoice number as entered must match exactly the number printed on your invoice. Incorrect entry of your invoice number will result in rejection of your rebate application.

Scroll down to the next section to continue.

The following section is where you will enter the model numbers, serial numbers, and purchase prices of all of your rebate eligible items.

You may have some appliances on your purchase that do not qualify for this rebate. Not all appliance models and types qualify for rebates. The NECO rebate entry system will offer to auto-complete model numbers for you as you type. If the model number you are typing does not appear in the list as you enter it, that model is not eligible for this rebate.

If you are not sure which models are eligible for this rebate, the full list of eligible models is listed on the rebate form.

As you begin to type in your model numbers, qualifying models will begin to appear in a list below the text box. Click the correct model once it appears. You must click to select the corresponding model from the list; If you omit this step, the NECO web site will not correctly process your application.

If you are missing your product serial numbers because your product has not yet been delivered, check the box marked "I don't have my serial number." Remember that once your product(s) are available, you must return to the NECO rebate web page and supply your product(s) serial numbers.

Begin with the first item on your invoice. Enter the model number and price as printed on your invoice. Note how the model numbers and price information correspond to the locations on your invoice using our sample invoice below:

Sample invoice only. Do not attempt to use this image shown on your screen for your rebate. Use your own invoice to complete the rebate.

Your serial numbers are located on your appliances and on the boxes your appliances arrived in. For help locating product serial numbers, click here.

Completely and accurately fill out all three fields for the first item on your invoice.

Sample of serial number label on product.
Do not attempt to use this number shown on your screen for your rebate. Use the number found on your own product.

Sample of serial number label on box. Do not attempt to use this number shown on your screen for your rebate. Use the number found on your own product.

If you have purchased multiple items, click the plus sign marked "Add another item" to add the information for the next item on your invoice.

If you click "Add another item" too many times, you can remove an item from your rebate entry by clicking the green X above and to the right of that item's entry area.

Repeat this process for every rebate eligible item on your invoice. Move on to the next step only after you have entered all of the rebate eligible items, their serial numbers, and their prices.

Proceed only after you have entered the information for all eligible items from your purchase. Click the button marked "continue" to proceed.

The next screen shows your automatically calculated rebate amount.

If the displayed amount does not match the amount you expected:

Scroll back up and verify that you correctly entered all of the rebate eligible items on your invoice as well as their full serial numbers and purchase prices as listed on your invoice.

If the eligible rebate amount shown to you is zero, the most common cause is that you did not click on each model number after entry, and simply typed the full model number. This appears to be an error in the NECO rebate web site that is unresolved at this time. Scroll back up and re-enter your model numbers, but be sure to click on each model number in the list that appears as you type.

If more than one box showing more than one amount is shown:

This means your purchase qualifies for more than one NECO rebate. Select the first amount and proceed. You will have to return and enter your item information again to apply for additional rebates, but on subsequent entries you will select the second or third box as appropriate.

If the amount displayed matches the amount you expected:

Click "Continue" to proceed to the next step.

The next screen requires you to enter your contact and mailing information.

Enter your contact information as it is printed on either the "Bill To" or "Ship To" areas on your invoice. Do not enter any other address. The address you use must appear on your invoice. Do not enter a business name as any part of your contact information. PO box addresses are not accepted. Entering an invalid address or address that does not appear printed on your invoice will result in rejection of your rebate application.

You must enter a valid personal email address that you have access to and check regularly. Do not use a business email address. Do not enter a fake or inaccessible email address. A subsequent step will require you to verify your email, and this will not be possible if you use a fake or inaccessible email address.

Billing and shipping information is printed in the center top of your invoice, marked at positions (C) and (D) on our example invoice.

When you have finished, click the button marked "Continue."

Next, NECO requires you to verify your email address. NECO will send a verification code to your email. Type this code into the text box displayed.

Do this immediately. The verification code is only valid for 10 minutes. If you delay longer than 10 minutes, you will have to request a new code.

This code will not appear on your screen. It will be emailed to you, and you must check the inbox of the email address you have specified. Leave the NECO rebate application web page open when you do this so you do not lose your progress.

After entering the provided verification code, click the button marked "continue."

The next step asks you to choose how you wish to be paid for your rebate. You can choose either a physical prepaid Visa card sent to you by mail, or a digital prepaid card which is sent to you electronically.

Important: If you choose to receive a physical card, you absolutely must have provided a valid mailing address where you have access to the mail and check regularly in the steps above. If you make this selection, your rebate payment will be sent via postal mail. BigCentric is not your rebate provider and is not responsible in any capacity for lost, missing, or misdirected mail.

Choose your desired fulfilment option by clicking either button. You may optionally also uncheck the check box. If you leave it checked, you will receive email marketing from NECO. Checking the check box is not required to complete or receive your rebate.

Once you make a selection, information will be shown regarding your chosen payment method. If you choose a physical card:

Or if you choose a virtual card:

When you are satisfied with your selection, click "continue."

The next step asks you to verify all of your entered information. Please double check all entered information including your provided contact information, model numbers, and serial numbers. Errors in your entered information may delay your rebate payment or cause your rebate to be rejected.

When you have finished, scroll down to the bottom and click "continue."

The next screen is a customer satisfaction survey.

This survey is entirely optional, and if you don't want to complete it you can ignore the questions and click "continue" to proceed. You may also answer the survey questions if you wish. Your answers, if any, will not affect your rebate application.

The next screen requires you to acknowledge NECO's rebate program terms and conditions as well as privacy policy. Acceptance is mandatory to submit your rebate application. Check both check boxes, then click "Submit Your Claim" to proceed.

The final screen is your application confirmation, and displays your rebate claim number.

Print or write down your claim number and keep it in a safe place. It is required to check the status of your rebate, and you may need to provide it in case there is an error or issue with your rebate application.

Approval may take up to 16 weeks. If additional information is required, NECO will contact you by email.

If this screen displays an error: Please do not contact BigCentric. We are unable to help you with technical errors on the part of a rebate processor. Reminder: BigCentric is not your rebate provider, and we do not have access to any information regarding your rebate application(s). Contact the rebate provider directly.

Fin

Congratulations! Your rebate application is complete.

If your purchase qualifies for multiple NECO rebates, you may restart this procedure from the beginning to apply for additional rebates.

Checking The Status Of Your NECO Rebate: Step-by-Step

You may check the status of your NECO rebate online easily. You will require the following to check the status of your rebate:

Your claim number. You obtain this when you complete your initial rebate application. If you have lost your claim number, check your email. It is automatically emailed to you at the email address you provided during your rebate application.
Your email address as entered on your rebate application.

Rebate status may be obtained online. Navigate to NECO's web site using the address below:

necoonlinerebates.com

Click the button on the right marked "Check existing claim."

Enter your rebate claim number (1) and email address (2) into the fields provided, and then click "Search" (3).

Fin

Your rebate's status will be displayed. If you are unable to progress past the previous step, double check that you have entered your claim number and email address correctly. Remember, the email address you enter must be the same one that you entered when you originally submitted your rebate application.

For further information, contact the rebate provider directly. Do not contact the store. Click here for contact information.

If You Have a Problem

If you encounter technical difficulties or an error, are unable to complete your rebate application, or require assistance with a payment issue, you must contact NECO directly.

Do not contact the store for rebate inquires. BigCentric is not your rebate provider and does not have access to any information regarding your rebate.

You may obtain assistance with your NECO rebate online by visiting NECO's web site, or call and obtain assistance via the telephone. Contact information is located on your rebate form. For your reference, the contact information for this rebate provider is below:

Web Site: necoonlinerebates.com

Telephone: (855) 359-7131