Terms and Conditions

Please read these terms and conditions carefully before purchasing. Acceptance of these terms is mandatory upon placing an order with BigCentric. These terms are binding at the time of purchase and non-negotiable.

No statement made by BigCentric or its representatives, written or otherwise, shall constitute recommendation or endorsement of any particular brand, model, or product; Nor shall constitute any guarantee of size or fit, suitability for particular application, nor guarantee of performance or reliability. It is the customer's responsibility to thoroughly research any product purchased and verify size and fit and assess desired features. BigCentric does not provide or imply any warranty or guarantee with any product; Purchaser's sole warranty, if any, is provided by the product manufacturer.

Payment Policy: All orders must be paid in full at the time of purchase. Merchandise not paid in full cannot be reserved and will will not be released under any circumstances. Refunds can only be given using the same payment method with which they were originally paid. Refunds for cash orders will be paid via check if insufficient cash is available on hand at the time of refund. Valid government photo ID is required for all check payments. Checks must clear before merchandise can be released. Orders cannot be paid by check and delivered or picked up on the same day; Typical clearance time is 2-3 business days. Online payments are processed through Paypal, Inc., a third party payment processor. Additional payment terms and restrictions may be imposed by Paypal, and use of Paypal's service is subject to their own terms and conditions not under the control of BigCentric.

Fraud Statement: BigCentric reserves the right to reject or cancel orders and payments if fraud is suspected. In any case of suspected fraud including but not limited to use of stolen payment information, fraudulent use of delivery or billing addresses, or tampering with payment processing data, the order will be canceled all relevant information will be immediately reported to law enforcement.

Damage and Defects: Inspect all items immediately upon receipt.. All damage, cosmetic defects, missing items, incorrect items, or shortages must be reported within 48 hours of delivery/pickup. Damage, incorrect item, and shortage claims are not accepted beyond 48 hours from the time of delivery or pick up, for any reason. Excuses are not accepted. There are no exceptions.

Cosmetic damage to field replaceable parts does not qualify your item(s) for return. In cases where field replaceable parts are damaged such as doors, handles, kick plates, knobs, grates, etc., the damaged parts will be replaced by the manufacturer according to the terms of the manufacturer's warranty. We cannot accept returns or exchange merchandise under these conditions unless the manufacturer directs us to do so. Repairable mechanical defects to not qualify your item(s) for return. In cases where field repairs can be performed by the manufacturer under the terms of the manufacturer's warranty, merchandise will be repaired via on-site repair to resolve the defect, unless manufacturer diagnosis determines the defect to be non-repairable. Appliances repaired by the manufacturer are still considered "as new" by manufacturer policy and remain covered by the full manufacturer's warranty. We cannot make exceptions to this policy.

Return Policy: Returns are accepted on non-defective, non-damaged products within 30 days of the date of delivery or pick up. Items must be returned with their original packaging. Items with field repairable functional defects, field repairable damage, or field repairable cosmetic issues are not eligible for return and will be repaired on-site via manufacturer's warranty. Such items are eligible for return or exchange only after diagnosis under the manufacturer's warranty determines they are not repairable. All damaged item and cosmetic issues including any and all scratches, dents, dings, or visibly broken parts must be reported within 48 hours of the time of receipt (pick up or delivery). BigCentric is not responsible for claims regarding damaged items beyond this period. Inspect all items immediately upon receipt.

Returns of non-defective, non-damaged products are subject to a 20% restocking fee. There are no exceptions. Items must be returned in their original condition with all parts, accessories, manuals, and other included articles. Items that have been installed, used, damaged by the customer either intentionally or unintentionally, have been modified, or are missing parts/accessories/manuals are not eligible for return. It is the customer's responsibility to verify that the correct items have been ordered for their intended application and BigCentric is not responsible for ensuring fitment, color, features, or any other attribute of products ordered by the customer.

Returns are not accepted beyond 30 days of the date of receipt (pick up or delivery) for any reason.

If you have opened the packaging on your returned product(s), please do not attempt to re-tape the boxes or packaging with any kind of tape. This includes but is not limited to duct tape, painter's tape, HVAC tape, scotch tape, strapping tape, packaging tape, or any other kind of tape. Resealing your product packaging will be handled by our store personnel. Damage caused to product packaging by improper taping and subsequent removal of tape may render your product(s) inelgibile for return.

Misrepresentation of product condition will result in rejection of your return, even if prior authorization has been granted.

The following types of item are not returnable once the packaging has been opened: Compact refrigerators, freezers, disposals, trash compactors, air conditioners, air purifiers, dehumidifiers, grills, appliance accessories, and parts. Defective items of the above categories are eligible for replacement only, not refund. Additionally, items marked "not returnable" cannot be returned under any circumstances. No exceptions.

The follwing product brands and types have special return policies:

Massage Chairs: Returnable within 15 days of the date of delivery. All returns on massage chairs are subject to restocking fee of 20% of original purchase price or $500, whichever is greater. Returned massage chairs are picked up by the manufacturer. Do not return massage chairs to the store.

Measurement Policy: Verification of measurements and product fitment is the responsibility of the customer. Returns of product due to measurement error are subject to a restocking fee, per our returns policy. Returns must comply with our return policy, listed above. Dimension information published on our web site is provided by product manufacturers and is not the responsibility of BigCentric. Please double check all measurements before ordering.

Delivery Policy: BigCentric uses various third party delivery companies and common carriers to facilitate delivery of product. These outside delivery providers may impose their own terms, conditions, or policies that are not under the control of BigCentric. Delivery and installtion charges are payable directly to the delivery company. Long distance delivery rates are set by the delivery contractor and are not under the control of BigCentric, Inc. Outside delivery providers may independently charge additional fees for non-standard scenarios including but not limited to second floor or greater deliveries, removing doors or disassembling door frames, clearing obstacles from the delivery path, etc. If you require additional or non-standard delivery services or have questions about this policy or potential additional costs, please contact us for more information. Since delivery scenarios vary widely and we cannot predict delivery issues ahead of time, it is not possible to prepay for additional installation services via our web site. All additional delivery related labor charges must be paid for directly to the outside delivery company at the time of delivery.

BigCentric is not responsible under any circumstances for injury or damage to merchandise or property caused by any outside delivery provider. Contact information for third party delivery carriers is furnished upon request. For returns of merchandise or re-delivery to any location, the customer is responsible for the costs of delivery.

Per our delivery partners, at the time of delivery, an adult over the age of 18 must be present at the delivery location. If no one is present to accept the delivery or you cannot be contacted for scheduling your delivery will be canceled automatically. Return delivery trips are subject to an additional delivery charge of the amount as the original delivery rate.

For delivery to properties with access control devices such as a key lock box or combination lock, where the customer will not be present, a waiver of liability must be completed prior to delivery. Contact the store for more information or to obtain this waiver. Under the terms of this waiver, BigCentric and its affiliates, including delivery contractors, specifically disclaim all liability related to this order including but not limited to: Loss of product, theft, damage to product, damage to property, incorrect product(s) delivered, location of product(s) delivered, location within building of product(s) delivered. Customer accepts full responsibility for the product(s) on the order. Absolutely no discounts, concessions, returns, or replacement of product will be provided related to orders left at delivery locations without customer present. Securing product(s) in a safe location is the responsibility of the customer. Moving product(s) to their final location within the building is the responsibility of the customer. Unboxing and inspection of product(s) is the responsibility of the customer. Return trips are subject to minimum $60 trip fee. Delivery company will not be re-dispatched to delivery location without payment of return trip fee in the event of unsuccessful delivery for any reason, including but not limited to: Incorrect address, incorrect lock box or entry code provided, entry into building not possible, delivery location blocked or inaccessible, or any other reason. Terms of lock box deliveries are not negotiable.

Waiver of Right to Sue: Under the terms of this waiver, customer agrees, promises and covenants that neither they, nor any person, organization, or any other entity acting on their behalf will file, charge, claim, sue or cause or permit to be filed, charged or claimed, any action for damages or other relief (including injunctive, declaratory, monetary relief or other) against BigCentric or any delivery affiliate involving any matter related to orders delivered when customer is not present.

Pick Up Policy: If you do not wish to have your products delivered, orders may be picked up from our warehouse during normal business hours. Please call ahead before arriving for pick up to ensure that your order is complete and prepared for pick up. A copy of your sales invoice, either printed or electronic, and valid government issued photo ID matching the billing information of your order is required for all merchandise pick ups. If you are sending a third party on your behalf to pick up your order, you must inform us in writing of the name of the third party and your permission, prior to pick up. You may authorize third party pick up via email, text message, or letter. For your security and the security of your product, verbal authorizations are not accepted. Merchandise will not be released to any third party without direct written authorization from the customer. BigCentric is not responsible for damage to products incurred during transport, loading, or unloading. It is the customer's responsibility to properly secure all merchandise in the vehicle. BigCentric is not responsible in any capacity for any personal injury, loss, or damage to merchandise due to improperly secured loads, loading, or unloading; tickets, fines, or any other penalties related to improperly or unsafely secured loads; damage to vehicles or structures, injury to persons, or any other liability arising from loading, unloading, or transport of merchandise.

Order Hold Policy: Orders can be held at our facily for a maximum of 30 days from the date of order completion, or 90 days from the date of your first item's arrival at our facility, whichever is soonest. Order completion defined as arrival of all items at our facility excluding accessories and/or small parts. Due to limited warehouse space, we cannot make exceptions to this policy. Please plan your purchase accordingly. Orders with merchandise left at our facility for longer than this period will be assessed a storage charge of $30 per item per month. If your storage period lapses and you are unreachable or storage arrangements have not been made and storage charges paid within 14 days, your order will be automatically canceled and refunded less a 20% restocking fee. If you refuse delivery or reschedule a previously scheduled delivery date beyond your storage period, storage charges will be assessed as above.

Order Cancellation: Orders cancelled which contain merchandise that has been left at our facility greater than 30 days will be assessed a 20% restocking fee on all such items. There is no charge for item(s) cancelled prior to arrival, or which have not yet been stored at our facility for greater than 30 days.

Pricing, Rebates, and Promos: Product pricing is based on current manufacturer pricing and promotions. Pricing is subject to change without notice prior to purchase, and is non-negotiable. Pricing is final when you order is placed. Price adjustments will not be made once an order is placed; either increased or decreased, due to new or ending sales, promotions, manufacturer price changes, or any other reason. Returning or cancelling and attempting to re-purchase merchandise at a different price point is specifically prohibited. Item(s) cancelled from orders and repurchased will be resold at the original invoice price.

It is the customer's responsibility to apply by published deadlines for any eligible rebates. All inquiries regarding rebate programs must be made directly to the rebate provider. BigCentric is not your rebate processor and does not retain any rebate filing or status information. BigCentric cannot submit rebates on behalf of a customer for any reason, per rebate processor policies. BigCentric cannot guarantee, influence, or reimburse for any rebate under any circumstances. Merchandise returned, in compliance with our return policy, forfeits the amount of any rebate for which it was eligible for at the time of sale, regardless of rebate submission status. If applicable, refunds will be less the rebate amount.

Product Availability and Back Orders: Product availability is quoted based on inventory information provided by the manufacturers that is updated regularly. Inventory information our site is not absolute, and is subject to change throughout the day. BigCentric cannot guarantee availability of any product not located at our store and is not responsible for delays due to manufacturer stock, shortage or inventory error, computer error, or shipping or trucking times or delays. Product availability is subject to change without notice. In the event of a product back order resulting in unacceptable delays, customer may cancel the order of any undelivered product without penalty. Returns of product already delivered is subject to 20% restocking fee. Back order and availability are issues beyond the control of BigCentric; Because of this, no discounts, credits, or other concessions will be given arising from any situation involving unavailable, delayed, or back ordered product.

Free Items: Advertised free installation items offer is limited to one each of standard parts from BigCentric stock per applicable appliance purchased defined as follows: 1/4" flex icemaker line for refrigerators, 3 or 4 prong 240 volt electrical cable for electric ranges and dryers, 5/8" inverted flare gas flex line for gas ranges and dryers, 3/8" dishwasher water line plus applicable 3/4" adapter elbow (select brands) for dishwashers, 4" round flex vent for dryers, 3/4" hose bib water line pair for washing machines. Offer does not include any parts not explicitly listed above. Offer does not apply to replacement parts, repair parts, or specialty appliance parts. BigCentric is not responsible for installation of products; Offer does not imply any installation service or that installation of any particular appliance is possible in the customer's location. This offer has no cash value and is not refundable or transferable. No credit or refund will be given for unused, returned, or unavailable parts including any specialty parts not available from BigCentric.

10 Year Major Component Warranty promotion, when offered, is applicable to a single appliance per purchased package only, selected by customer's choice at the time of order processing. Warranty is fulfilled through CPS Warranties, Inc., a third party service provider, and is subject to separate terms and conditions. Warranty is applicable to parts only, not labor, for repair of the covered appliance only up to the original value of the appliance. BigCentric is not responsible for repairs or service under this warranty. Warranty does not imply that all appliances can be repaired in all circumstances. Repairs, service, replacement, or other remedies are at the sole discretion of CPS Warranties, Inc. and not under the control of BigCentric. Offer has no cash value and is not refundable or transferable. No credit or refund will be given if warranty is unused, refused, or voided.

Product Information Statement: Information published on this web site is provided by the product manufacturers. BigCentric is not responsible for the accuracy of published information, which is subject to change without notice. In no event shall BigCentric be responsible for any delays, labor costs, transportation costs, damage, or any other incident arising from errors in product specifications published on this web site or any other source. This includes information published on manufacturer's web sites, in manufacturer's printed literature, and other web sites.

Disclaimer of Liability: BigCentric disclaims all express or implied warranties of merchantability, application or fitness for any particular purpose due to having no control over how products are manufactured, installed, or used. In no event shall BigCentric be liable for any damages, financial or otherwise, arising from purchase, delivery, installation, use, or misuse of any product. This includes but is not limited to damage to structures or items unrelated to the product, lost time or productivity, loss or theft of product, delays, labor charges, repair costs, or other consequential, incidental, special, or punitive damages. Such warranties, where applicable, are provided by the product manufacturer only.

Tax Statement: BigCentric is not obligated to collect sales tax on merchandise sold and fulfilled at our Delaware store location. Buyers may be required by law in the state where they reside to report purchases and pay use tax on their state income tax return. Compliance with state and local tax codes is the responsibility of the customer.

Privacy Policy

BigCentric does not store or collect any personally identifying information as a result of browsing our site. Personal information such as name, address, phone number, etc. are necessary and collected during the checkout process only if you place an order with us. This information is not stored or published online. Payment information is collected by Paypal, Inc., a third party payment processor. BigCentric.com does not store or collect any payment information in any capacity.

BigCentric does not sell or share any information you give us with any third party. We will never use your name, address, email, or phone number to advertise, cold call, or send you spam. If you place an order with us we will use your contact information to arrange and confirm delivery or pickup (whichever is applicable) and may contact you after you take delivery with a brief followup survey to ensure that you are satisfied with your purchase. Certain user initiated actions may result in receiving one or more emails from us, including application for membership and/or sending yourself an appliance package link. These actions are one-time only, and result in only one email per action. Customers who sign up for email marketing will receive promotional emails, typically 1-2 per month, and this service may be canceled at any time by the customer.

We store limited personal information consisting of your name and email address and/or telephone number when you sign up for membership on our site. Membership is voluntary. Membership information is used for internal tracking purposes and also to add convenience features to our site such as pre-filling forms and storing the contents of your shopping cart. This information is not sold or shared with any third parties.

This web site uses Google Analytics for tracking site visits, customer metrics, and other information. The privacy policy for Google Analytics and Google Services is separate from our own, and is published here.

Sign in via Facebook functionality is provided by a third party. Use of sign in via Facebook is governed by Facebook terms and conditions, and subject to Facebook's privacy policy. This functionality may utilize tracking cookies (see below).

Sign in via Google functionality is provided by a third party. Use of sign in via Google is governed by Google terms and conditions, and subject to Google's privacy policy. This functionality may utilize tracking cookies (see below).

Cookie Policy

Our web site uses cookies, which consist of text data stored on your computer within your web browser, to enhance your user experience and provide key functionality. No personally identifying information is stored in this manner. Data in cookies is not shared with any third party. Data stored on your computer is limited to the following: Sign in requests, items currently in your cart, your ZIP code for delivery calculation (if entered), and your product search and filter selections (which are deleted when your session ends).

Use of Facebook or Google sign-in services may result in third party tracking cookies being stored in your browser. Use of Facebook or Google sign in services is governed under the respective terms, conditions, and privacy policies of the respective service and is not under the control of BigCentric, nor is personally identifying information from these providers shared with us or stored.




Questions? Need Help? Contact Us:
sales@bigcentric.com - (302) 304-1010